Covers Only 1 Incident
This support plan covers only one incident regardless of terminal, location or branch. Support will be provided via phone, chat or email and also through remote access when needed. This support plan does not cover on-site support. However, subscribers to this plan can request for on-site support and a personalized estimate will be provided.
Our team provides training on the operation of PiCS, while making use of the complete suite of features available through every new release. Having said, this does not dismiss user training on the more basic tasks, such as the addition/management of items, categories and customers. The provided user training also includes a full walk through of our unique PiCS Shop Management Platform.
Support for PiCS Integration Services
PiCS supports native integrations with multiple payment and delivery providers. Therefore, you are entitled for support and setup assistance for any of such services. Below listed are are some of our continuously growing list of integration services.
- HelaPay Payment Service
- PayHere Payment Service
- Pronto Delivery Service
- Payable Payment Service
Our support hours currently cover, Monday through Friday between 9.00 AM and 5.00 PM, excluding public and mercantile holidays.